City of Los Angeles partners with Google to power city operations and enhance employee productivity

As the City of Los Angeles prepares to host the world for the 2026 World Cup, 2027 Super Bowl, 2028 Olympics, and 2028 Paralympic Games, the City of Los Angeles faced a massive human challenge: how to empower 27,000+ city employees to move beyond “grunt work” and deliver high-value digital services to 4 million residents. In a city as diverse as L.A., where over 224 languages are spoken, the mission to provide digital equity meant that foundational AI tools were no longer a luxury, but a necessity to remain a global powerhouse in public service. By partnering with Google Public Sector and expanding their 15-year relationship with Google Workspace, the city is building a new era of American innovation through the enterprise-wide adoption of Google Gemini.

The impact of this transformation is anchored in a secure, contractually protected environment that prioritizes privacy and security while driving radical efficiency. The results are tangible and immediate: in one standout case, a city employee utilized Gemini to complete a complex board report – a task that traditionally required two full days of work – in just two hours following a single hour of training. By making 27,000+ employees “AI fluent,” Los Angeles is breaking down language barriers and accelerating the Smart LA 2028 vision, ensuring that every city worker has the modern tools needed to serve their constituents with speed, accuracy, and heart.

Under the leadership of Mayor Karen Bass, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide its residents, businesses, and visitors with the digital services they expect from a leading global city. The ITA recognizes this demand and its unique role as a technology leader in Los Angeles government. Their efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility and the ITA continues to strive for "Responsive, Responsible, and Excellent Technology" for its residents into the future.